Aon1e Platform Terms & Conditions of Use

1Membership Eligibility

To register and use the aon1e platform, you must meet all of the following eligibility requirements without exception:

• You must be at least at least 18 years of age at the time of registration. aon1e takes its responsibility to prevent underage access to the platform seriously.
• You are a resident or citizen of Malaysia, or are located in a jurisdiction that permits online betting activities.
• You are not on a self-exclusion list or any restriction program imposed by aon1e or the relevant authorities.
• You are registering in a personal capacity — not on behalf of a company, organisation, or any other third party.
• You may not hold more than one active account on the aon1e platform at any time.

2Account Registration

The aon1e account registration process requires accurate, complete, and up-to-date information. All information provided during registration is subject to the aon1e Privacy Policy.

2.1 Required Information

During registration, you are required to provide the following information:

• Full name as shown on your identity card or valid passport
• Malaysian identity card number (MyKad) or a valid passport number
• An active and reachable email address
• A Malaysian-registered mobile phone number
• Accurate date of birth for age verification

2.2 Identity Verification (KYC)

Aon1e reserves the right to request identity verification (Know Your Customer / KYC) at any stage, particularly before processing a first withdrawal or when suspicious activity is detected. Required documents may include a copy of your MyKad, a recent bank statement, or a utility bill as proof of address. The KYC process is in place to protect your security and to ensure compliance with applicable legal requirements.

2.3 One Account Per User

Each individual is only permitted to hold one (1) account only on the aon1e platform. This includes a prohibition on registering a new account after a previous account has been terminated for a terms violation. Duplicate accounts will be terminated and all associated funds may be forfeited.

3Deposit & Withdrawal

Aon1e provides a variety of payment methods suited for Malaysian users to ensure smooth and secure transactions.

3.1 Accepted Deposit Methods

Aon1e accepts deposits via the following payment methods:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (QR & account transfer)
• Online Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, and other banks participating in the FPX network

3.2 Deposit Limits

• Minimum deposit: RM10 per transaction
• Maximum daily deposit: RM50,000 (adjustable based on account level)
• All deposits will be credited to your account within 5 minutes or under

3.3 Withdrawal Rules

• Minimum withdrawal: RM30 per request
• Maximum daily withdrawal: RM30,000
• Processing time: 15 minutes to 24 hours depending on the payment method and account verification status
• For security purposes, withdrawals may only be made to the same account/wallet used for the original deposit
• Aon1e reserves the right to place withdrawals on hold until the KYC process is completed

4Betting Rules

All betting activities on the aon1e platform are subject to the rules set out in this section. Violation of any of these rules may result in the cancellation of bets and/or account closure.

4.1 Minimum & Maximum Bets

• Minimum bet for most markets: RM1
• Maximum bet: varies by sport type, match, and market — displayed in real time on the platform interface
• Aon1e reserves the right to adjust betting limits at any time without prior notice

4.2 Bet Confirmation & Cancellation

Bets confirmed by the system cannot be cancelled, modified, or withdrawn by the member except in the following circumstances:

• Match cancelled by the official organiser before it begins
• A technical error acknowledged by aon1e that affected the displayed odds
• A market was incorrectly closed due to a system error

4.3 Prohibition of Arbitrage Betting

Aon1e strictly prohibits all forms of arbitrage betting (surebetting), the use of automated bots, or exploitation of odds errors for unfair advantage. Accounts suspected of such activity will be investigated and may be terminated without warning.

5Bonuses & Promotions

Aon1e offers a wide range of bonuses and promotions for both new and loyal members. All bonuses are subject to the rollover requirements stated in each promotion's details.

5.1 General Rollover Requirements

• Welcome bonuses typically carry a rollover requirement of between 5x to 15x depending on the bonus type
• Rollover must be completed within the stipulated period (typically 7 to 30 days) or the bonus will expire automatically
• Bets placed on markets with odds below 1.50 may not count towards meeting the rollover requirements

5.2 General Bonus Terms

• Each promotion may only be claimed once unless otherwise stated
• Aon1e reserves the right to void any bonus claimed through dishonest or rule-violating methods
• Terms vary by promotion — please read the full details before claiming any bonus
• Withdrawals cannot be processed until the rollover requirements have been fully met

6Account Security

You are fully responsible for the security of your aon1e account. aon1e will not be held liable for any losses arising from security negligence on the part of the member.

• Never share your password with anyone — including family members or friends
• Use a strong, unique password that is not used on any other platform
• Enable two-factor authentication (2FA) for an added layer of security
• Log out of your account when using a public or shared device
• Notify aon1e immediately if you suspect any unauthorised access to your account

7Casino & Game Rules

All online casino games at aon1e — including slots, baccarat, blackjack, roulette, and Live Casino — are subject to the following additional rules:

• All casino game outcomes are powered by a Random Number Generator (RNG) independently verified by a third party to ensure fairness
• In the event of a technical disruption during an active game, aon1e reserves the right to void the affected round and refund the wager to the member
• Players are prohibited from using external software or methods to analyze or manipulate game outcomes
• Aon1e reserves the right to restrict access to certain games in accordance with applicable jurisdictional regulations

8Responsible Gaming

Aon1e is fully committed to responsible gaming practices. We provide a range of tools to help members who want to manage their betting habits:

• Deposit Limit: Set your daily, weekly, or monthly deposit limit in your account settings
• Bet Limit: Set a maximum amount you can wager within a specified period
• Loss Limit: Set a maximum loss limit to prevent excessive losses
• Account Break: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Option to fully self-exclude from the platform for a period of 6 months to 5 years

9Account Closure & Suspension

Aon1e reserves the right to suspend, restrict, or terminate any member's account under the following circumstances:

• Confirmation that the member is under 18 years of age
• Providing false information during registration or the KYC process
• Reporting of fraud, money laundering, or related criminal activity
• Violation of any provision within these Terms & Conditions
• Use of unauthorized software or methods to exploit the platform
• Upon request by the relevant legal authorities

If an account is terminated for legitimate reasons (not due to a breach), any remaining balance will be returned to the member once all investigations are concluded. In cases of breach, aon1e reserves the right to forfeit all funds in the account.

10Limitation of Liability

To the extent permitted by applicable law, aon1e shall not be liable for:

• Financial losses resulting from betting decisions you made voluntarily
• Service disruptions caused by third parties such as internet service providers, power outages, or natural disasters
• Indirect, consequential, or incidental losses arising from the use of the aon1e platform
• Unauthorized access to your account resulting from your own security negligence

Aon1e is committed to keeping the platform running without interruption. However, we cannot guarantee that the platform will always be free from technical errors or downtime. Should a significant disruption occur, we will notify members as quickly as possible through our official communication channels.

11Amendments to Terms & Conditions

Aon1e reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments involving material changes will be communicated to members via their registered email or in-app notification at least 7 days before in effect.

Continued use of the aon1e platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and withdraw any remaining balance.

12Contact Us

If you have any questions regarding these Terms & Conditions or require further clarification, please contact the aon1e support team through the following channels:

• Live Chat: Available 24/7 in Bahasa Melayu and English via the chat icon at the bottom right of the platform
• Email: support@aon1e.com — response within 24 hours on business days
• WhatsApp: Support number available in your member account upon login

The aon1e support team is here to assist you with all matters relating to your account, payments, betting, and technical enquiries. We are committed to providing professional responses and satisfactory resolutions to every query we receive.