aon1e's Privacy Commitment: We understand that the privacy of your personal data is of the utmost importance. This Privacy Policy sets out our data management practices in full and with complete transparency, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

1Introduction

Aon1e ("we", "platform") is an online sports betting and casino entertainment platform committed to protecting the privacy of all Malaysian users who access our services. This Privacy Policy applies to all information collected through the aon1e website, mobile app, and all related services.

By registering an account or continuing to use the aon1e platform, you agree that we may collect and process your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

This Privacy Policy is written in Bahasa Malaysia to ensure all Malaysian users can understand it clearly. The term "personal data" in this document refers to any information that can be used to identify you, directly or indirectly, as an individual.

2Information We Collect

Aon1e collects your personal data through several different means throughout your use of the platform. Below are the categories of information we collect:

2.1 Registration Information

When you register a new account with aon1e, we collect:

  • Full name as stated on a valid identification document
  • Malaysian identity card number (MyKad) or passport number
  • Date of birth for age verification (18 years and above)
  • Active email address
  • Malaysian registered mobile number
  • Account password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To comply with anti-money laundering (AML) requirements and customer protection obligations, we may request additional documents, including:

  • MyKad or passport copy (front and back)
  • Latest bank statement or digital wallet account statement
  • Utility bill or official document as proof of residential address
  • Selfie holding identity document (in certain cases)

2.3 Financial & Transaction Information

Every time you make a deposit or withdrawal, we record:

  • Transaction amount in MYR
  • Payment method used — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks, etc.)
  • Date, time and transaction reference number
  • Bank account details or digital wallet numbers (stored in masked form)

2.4 Platform Activity Information

We also collect data relating to how you use the aon1e platform:

  • Betting records — sports selected, markets, stake amounts, and outcomes
  • Casino games played — slots, baccarat, blackjack, roulette, Live Casino
  • Login history including date, time and IP address
  • Device used — device type, operating system, browser version
  • Approximate location based on IP address (not precise GPS location)
Data Category Purpose of Collection Retention Period
Registration Information Account management, identity verification Throughout active account + 7 years
KYC Documents AML/KYC regulatory compliance 5 years after account closure
Transaction Records Financial audits, dispute resolution 7 years as required by accounting regulations
Activity Logs Security, fraud detection 2 years
Cookie Data User experience, analytics Until deleted by the user

3How We Use Your Data

Aon1e uses your personal data only for legitimate and necessary purposes. We do not use your data for any other purpose without your prior consent.

3.1 Primary Purposes of Data Use

  • Account Management: To create, verify and manage your member account on the aon1e platform
  • Transaction Processing: To securely process deposits and withdrawals via local Malaysian payment methods
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering and unauthorized access
  • Legal Compliance: To meet reporting and compliance obligations under applicable Malaysian law
  • Customer Support: To provide technical assistance and resolve any disputes or complaints

3.2 Additional Purposes (With Your Consent)

  • Sending promotional information, bonuses and exclusive offers via email or SMS — only if you have consented to receive marketing communications
  • Analysing usage patterns to improve the user experience on the platform
  • Providing relevant game or sports recommendations based on your interests
  • Conducting customer satisfaction surveys and product improvement initiatives

📩 Marketing Communication Controls: You may opt out of marketing emails or SMS at any time by clicking the "unsubscribe" link in our emails or by updating your notification preferences in your account settings. This will not affect important transactional communications related to your account.

4Data Storage & Security

The security of your personal data is aon1e's highest priority. We continually invest in cutting-edge security infrastructure to ensure your data is always protected.

4.1 Technical Security Measures

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and aon1e's servers is encrypted using the highest industry standards
  • Stored Data Encryption: Sensitive information such as passwords and bank account numbers is stored in encrypted form and cannot be read directly
  • Firewall & Intrusion Detection System: aon1e servers are protected by multiple layers of security to prevent unauthorised access
  • Two-Factor Authentication (2FA): Available for all accounts as an added layer of protection
  • 24/7 Monitoring: Our IT security team continuously monitors our systems to detect any suspicious activity

4.2 Data Storage Location

Your personal data is stored in secure data centres. aon1e ensures that all data storage providers comply with international security standards and are bound by strict data processing agreements. Where data needs to be transferred across borders, we ensure that protections equivalent to Malaysia's PDPA requirements are fully upheld.

5Sharing Information with Third Parties

Aon1e does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information:

5.1 Trusted Service Providers

We share only the necessary data with the following parties who help us operate the platform:

  • Payment Processors: Payment gateway providers such as DuitNow, FPX and local Malaysian digital wallets require transaction information to process your deposits and withdrawals
  • Game Software Providers: Casino and sports game providers that partner with aon1e may receive game session data necessary for technical functionality
  • Analytics Services: We use third-party analytics tools to understand platform usage patterns — data shared is aggregated and does not identify any individual
  • KYC Verification Services: Authorised third-party identity verification service providers to process your KYC documents

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5.2 Legally Required Disclosures

Aon1e may disclose your personal data without prior consent in the following circumstances:

  • When required by a court order or a legitimate Malaysian authority
  • To comply with reporting obligations under the Anti-Money Laundering Act 2001
  • To protect the rights, property or safety of aon1e, our members or the public
  • In the course of investigating confirmed fraud or financial crimes

6Cookies & Tracking Technologies

Aon1e uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting data on how users interact with the platform to help us identify technical issues and improve performance
  • Functional Cookies: Saves your preferences such as language, currency, and display settings so you don't have to reconfigure them each time
  • Analytics Cookies: Helps us understand which pages are most popular and how users navigate the platform

6.2 Managing Cookie Preferences

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the aon1e platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. aon1e fully respects and facilitates the exercise of these rights.

1
Right of Access

You have the right to request a copy of all personal data we hold about you. We will respond within 21 business days.

2
Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account settings or by contacting our support team.

3
Right to Withdraw Consent

You may withdraw consent for specific data processing at any time, including for marketing communications.

4
Right to Object to Processing

You have the right to object to the processing of your personal data for specific purposes that are unrelated to account operations or legal obligations.

5
Right to Complain

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

6
Right to Erasure

In certain circumstances, you may request the deletion of your personal data — subject to any legal retention obligations we are required to comply with.

📋 How to Exercise Your Rights: To submit any request relating to your privacy rights, please contact us by email at privacy@aon1e.com including your full name, account number and request details. We will verify your identity before processing any request to ensure the security of your data.

8Children's Data

Aon1e is a platform intended for adult users aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered an account on aon1e are urged to contact us immediately at support@aon1e.com.

9Links to Third-Party Sites

The aon1e platform may contain links to third-party websites or services in certain contexts. Please note that aon1e's Privacy Policy not applicable to those external websites or services. aon1e is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit independently.

10Privacy Policy Amendments

Aon1e reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology or our business operations. Whenever a significant amendment is made, we will:

  • Displaying a clear notice on the aon1e platform homepage
  • Sending notification emails to all registered members
  • Updating the "Last Updated" date at the top of this document

Continued use of the aon1e platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the aon1e Privacy Officer through the following channels:

  • Privacy Email: privacy@aon1e.com — for all specific enquiries related to data protection
  • General Support Email: support@aon1e.com — for general enquiries
  • Live Chat: Available 24/7 on the aon1e platform in both Bahasa Malaysia and English

We are committed to responding to all privacy-related enquiries within 5 business days. For requests requiring further investigation, we will provide regular updates until the matter is fully resolved.